FrylodWarranty Provision

1 year from date of purchase (once only)

During the warranty period, it is valid only if it is damaged under normal conditions of use.

• In the damaged rod, after confirming the degree of damage, we will replace the damaged part.
• The guarantee amount is 20% of the list price (excluding tax) regardless of the parts.
• It is possible to repair products for which the warranty period has expired, but we will estimate the amount of the warranty each time.
• If the product is discontinued or the same product is not in stock, we will replace it with an equivalent product (model change product, etc.) of our rod. In this case, the price will be 20% of the replacement product list price (excluding tax).
  *25% will be charged for second and subsequent repairs, or if more than one year has passed since purchase.

• Please have your proof of purchase (receipt, card details, purchase details) ready and contact our customer service directly. Warranty is void without proof of purchase.
• You will be responsible for the shipping costs for returning damaged items or sending replacement items.
• Products sold overseas are not covered by the warranty.

We cannot guarantee without proof of purchase.

• We do not guarantee the modification of the rod by the customer or the disassembled product due to unreasonable repair.
• We cannot guarantee damage caused by external factors such as natural disasters.

river peak Customer Service

3F 2-10-28 Nakano-Kita Itami Hyogo JAPAN
Postal code 664-0029

TEL. 072-703-7728
Mail. inquiry@riverpeak.co.jp